21st May 2008, 3:17 PM   by Eric M. Zeman

Users of the Cricket EZ phones have reported problems when making 911 calls. During an emergency call, the caller could hear the 911 operator, but the 911 operators were unable to hear the audio portion of the call even though the line was connected. The operator could only hear the caller if they placed a call to the person directly. Cricket has discontinued the EZ phone, and is offering a software update to existing EZ phones to fix the issue. There are approximately 191,000 EZ phones being used by Cricket customers. Cricket has contacted each twice by SMS, and twice by a direct call.

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